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New Help Desk Procedure for Reporting Technical Trouble
Effective, Monday, September 14,
2009 a new procedure will be set in place for reporting
technical trouble. We will no longer contact Karen
Strevy directly (via e-mail or in person) to report
technical issues or requests. We have been advised by NERIC
that we should call (5400) or e-mail the Help Desk
HelpDesk@gw.neric.org
with our technical issues. We are hopeful that this new
procedure will make it easier for everyone. See attached for
reporting procedures...MORE»
Windows File Management Tips
Check out these quick tips for navigating
in a Windows computer environment. It covers all the basics as
well as some tricks you may have wondered about but didn't know
how to do -- until now! ...MORE»
Power Up Your GroupWise Skills!
GroupWise is our BOCES e-mail system, but
it does a whole lot more than just e-mail. Check out these
useful tip sheets to get you started.
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GroupWise Basics: E-mail
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GroupWise Basics: Web Access E-mail
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How to create a vacation rule in GroupWise
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GroupWise Collaborative Features
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GroupWise Calendar Features
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GroupWise
Proxy Access
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How to share an address book in GroupWise
New Groupwise 8
As you know, the GroupWise email system was upgraded to the
latest version. GroupWise 8 offers many new features,
including an improved webmail interface, and a new GW client
with additional functionality and stability. For more
information on the new features
click here!
To take advantage of the new client features, please take a
few minutes to
download and install the latest GW client.
To install:
- Click the above link.
- Choose "Run" from the file download prompt.
- Choose "Run" from the Internet Explorer prompt.
The installer will now close your existing client for you.
- The installer window will appear. Click "Next" (may
take a few minutes to appear, depending on connection).
Leave choice as "Upgrade" - click "Next".
- Click "Install".
The install process may take several minutes to complete, so
please be patient!
If you are unable to click the link, you can find the
setup.exe at
P:\_CRB\_Common\Software\Clients\GroupWise\800hp2\Windows.
If you have issues with the installation, please contact the
helpdesk at 862-5400, or email
gwhelp@gw.neric.org.
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Technology Resources for SSS